Refund Policy

Last updated: October 23, 2026

This is our complete refund policy. It applies to every course on this website.

3-day money-back guarantee

If you are not satisfied, ask for a full refund within 3 calendar days of registration, before the first lesson. You do not need to give a reason.

At a glance

Full refund: within 3 calendar days of registration and before the first lesson.
Partial refund (50%): after the first lesson, for the remaining unused lessons.
No refund: after 3 days with no request made before the first lesson, or after more than 50% of the package has been attended.

1. Payment and registration

Enrolment is confirmed only after the full payment of the chosen package. Payments are made with PayPal or major credit and debit cards through encrypted, secure payment gateways. By paying, you agree to this policy. If you enrol a child, you confirm that you are their parent or legal guardian.

2. When you can get a refund

Full refund

You receive 100% of the payment if you ask within 3 calendar days of registration and no lesson has taken place.

Partial refund after the first lesson

If you stop after attending your first lesson, you may ask for 50% of the value of the remaining unused lessons. Lessons already attended are deducted at their per-lesson price.

No refund

More than 3 calendar days have passed since registration and no refund was requested before the first lesson.
More than 50% of the lessons in the package have been attended.
The request is made after the end of the course.
The Terms and Conditions or the code of conduct have been broken.
A lesson was missed without 24 hours’ notice.

Examples

Full refund. You pay $80 for 8 lessons and ask for a refund on day 2, before the first lesson. You receive $80.

Partial refund. You pay $80 for 8 lessons ($10 per lesson), attend 1 lesson and ask for a refund on day 2 after that lesson. The 7 unused lessons are worth $70. You receive 50% of $70, which is $35.

No refund. You pay $80 for 8 lessons, attend 5 lessons and ask for a refund. More than 50% of the package has been used, so no refund is available.

3. Missed lessons and absence

With at least 24 hours’ notice you can reschedule a lesson at no charge, subject to teacher availability.
A lesson missed or cancelled with less than 24 hours’ notice counts as taken. No refund or make-up lesson is given.
In a genuine emergency (illness, serious technical failure), management may offer a make-up lesson. This is a courtesy, not a right.
Three or more missed lessons without notice may lead to the course being ended without a refund.

4. If the teacher cancels

If a teacher cannot attend, we give you either a make-up lesson at a time that suits you, or a credit of the same value for future lessons. Lessons cancelled by a teacher are never taken from your balance.

5. How to ask for a refund

Contact us within the eligible period by email abdelrahmanmortada2020@gmail.com or WhatsApp +201061652321. Use the subject “Refund request”.
Send these details: parent’s full name, email used at registration, child’s first name, course and package, number of lessons attended, and the registration date.
We reply within 3 business days with our decision in writing.
Approved refunds are processed within 5 to 7 business days to the original payment method.

6. How refunds are paid

Refunds go to the original payment method only (the PayPal account or card used).
The refund is in the same currency as the payment.
We do not charge a fee for processing a refund.
Your bank or PayPal may need a few more days to show the money. This is outside our control.

7. Course materials

Course materials, including PDFs, audio and video, are for the enrolled student’s personal use. They may not be copied, shared or resold without written permission.

8. Changes to this policy

We may update this policy. If a change affects an active enrolment, we will email you at least 7 days before it starts.

Questions? Email abdelrahmanmortada2020@gmail.com or message us on WhatsApp +201061652321. See also our Terms and Conditions and Child Safety Policy.